Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect information you provide directly to us, such as:

• Email address and account information
• Company name and contact details
• Payment information (processed securely through third-party providers)
• Feedback and support communications

1.2 Usage Data

We automatically collect certain information about your use of the Service:

• LLM usage data and cost information
• Feature usage patterns and analytics
• Device and browser information
• IP address and location data
• Log files and error reports

1.3 Beta Feedback Data

During the Beta period, we may collect:

• User feedback and suggestions
• Feature usage analytics
• Performance and error data
• User experience feedback

2. How We Use Your Information

2.1 Service Provision

We use your information to:

• Provide and maintain the Service
• Process transactions and manage your account
• Send you technical notices and support messages
• Improve and develop new features

2.2 Beta Product Development

During the Beta period, we use your information to:

• Analyze usage patterns to improve the product
• Collect and analyze feedback for product development
• Test new features and functionality
• Identify and fix bugs and issues

2.3 Marketing and Testimonials

We may use aggregated, anonymized data for:

• Creating testimonials and case studies (with company name only)
• Marketing materials and product demonstrations
• Industry reports and analytics (in aggregated form)

3. Information Sharing and Disclosure

3.1 We Do Not Sell Your Data

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent.

3.2 Limited Sharing

We may share your information only in the following circumstances:

• Service Providers: With trusted third-party services that help us operate our platform
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you explicitly consent to sharing

3.3 Marketing Materials

We may use your company name and general feedback in marketing materials, but we will:

• Never include your personal email or contact details
• Always anonymize specific usage data
• Seek your permission before using detailed testimonials

4. Data Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication
• Secure data centers and infrastructure

5. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this policy. During the Beta period, we may retain data longer for product development purposes.

6. Your Rights and Choices

You have the right to:

• Access and update your personal information
• Request deletion of your account and data
• Opt out of marketing communications
• Request data portability
• Withdraw consent for data processing

7. Beta-Specific Provisions

7.1 Feedback Collection

During the Beta period, we actively collect feedback to improve our product. This feedback may be used internally and may be referenced in product development discussions.

7.2 Data Usage for Product Development

Your usage data helps us understand how to improve the product. We may analyze this data to identify trends, optimize features, and enhance user experience.

7.3 Communication

As a Beta user, you may receive more frequent communications about product updates, new features, and feedback requests. You can opt out of non-essential communications at any time.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: admin@langspend.com
• Website: https://langspend.com